Privacy Policy

Last updated: 14/10/2025

1. Introduction

Welcome to Haverstoe Homes Estate Agents (“we”, “our”, “us”).

 We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information about you when you use our website, contact us, or use our services.

We are registered in the United Kingdom and operate from Cleethorpes, Lincolnshire.

2. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, address, email address, phone number, and proof of ID (for compliance purposes).

  • Property Information: Details of properties you are buying or selling through us.

  • Financial Information: Where necessary, we may collect financial data such as mortgage details or proof of funds (for anti-money laundering checks).

  • Communication Data: Emails, messages, and other correspondence between you and us.

  • Website Usage Data: Information about how you use our website (via cookies, analytics, etc.).

3. How We Use Your Information

We use your personal data to:

  • Provide and manage our estate agency services

  • Communicate with you about your property enquiries, listings, or transactions

  • Verify your identity and comply with legal obligations (such as Anti-Money Laundering regulations)

  • Improve our website, services, and customer experience

  • Send relevant marketing communications (only if you have opted in)

We will never sell your personal data to third parties.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Contractual necessity – to perform a contract with you or take steps at your request before entering into one

  • Legal obligation – to comply with laws and regulations

  • Legitimate interests – to operate our business and provide a quality service

  • Consent – where you have specifically agreed to marketing or communications

5. Sharing Your Information

We may share your personal data with:

  • Professional advisers (solicitors, mortgage brokers, surveyors, etc.) involved in your transaction

  • Service providers who help us operate our website and systems (IT, hosting, marketing platforms)

  • Law enforcement or regulatory bodies where required by law

All third parties are required to keep your information secure and use it only for legitimate purposes.

6. Data Security

We have put in place appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
 Access to personal data is limited to employees and partners who have a business need to know.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including for legal and regulatory requirements.
 Typically, we retain transaction records for up to 7 years after completion.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access a copy of your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data (in certain circumstances)

  • Object to or restrict how we process your data

  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to improve user experience and gather analytics.
 You can control or delete cookies through your browser settings.
 For more details, please see our Cookie Policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Haverstoe Homes Estate Agents
 Cleethorpes, Lincolnshire
 📧 Email: sales@haverstoehomes.co.uk
 📞 Phone: 01472 460400
 🌐 Website: www.haverstoehomes.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.